A Focus on Customer Service

Date: 07 / 8 / 16

Type: Press Coverage

Ed_Bodensiek_COLOR_120215_I50A0255.jpgIt’s frequently said that first impressions are everything, but Miles & Stockbridge is taking a hard look at every aspect of the firm’s client service in an initiative highlighted by the creation of a new “chief client experience officer” position at the Baltimore-based law firm.

Ed Bodensiek, Miles & Stockbridge's Chief Client Experience Officer, was interviewed by The Daily Record for the news story. To read the full article, click here.